Do you get your S4H customers to sign something?

[katef]

Do you have a contract or written terms that you get your customers to agree to before you start a S4H project for someone?

I have basic written terms/faq on my website/blog (I mostly do invitations and cards plus a bit of blog design) but as yet I've just always stated the basic terms and process in email communication with people - but I am wondering if I should maybe have something pre-written that states all the copyright stuff and terms etc and get them to acknowledge that somehow before proceeding??

Kate

[~Cat~]

kind of! I have my TOC on my website, on the intital communication, and prior to me starting a project, I ask (via email) if the client has read and understood my TOC, when I get a reply I print and save it in my files.

Its kind of difficult to get it in writting because it would mean using snail mail to the country (if outwith my own area) then waiting for the reply, this could mess up my schedule so doing it via email is the easiest way.

[Carinspixels]

Well I wish I had costumers so I would actually need to think about that :)

[katef]

thanks so much for your responses...

I agree that snail mail isn't really going to work but I was wondering if I should email them my terms (they are displayed on my web site) but I think just getting them to email and to state that they have read them and agree is good enough!

thanks
Kate

[Just Plain Kristi]

I haven't had to do this via email yet as a scrap for hire but I've signed a couple of contracts via email and actually printed, scanned, then emailed back the contract. If it's not too pricey to fax, you can also use that for getting an actual signature on something. Weigh it against the size and cost of the project though, a small brag book might not be worth the expense and hassle but a 100-page 12x12 photo-book/album sure would! (in my opinion anyway.)