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Forum: DST Technical Support Questions (Public) 09-03-2018, 07:39 AM
Replies: 217
Views: 32,551
Posted By Cassel
There is no mass delete function available to...

There is no mass delete function available to you. The only way is to have an admin do it. However, that is an all or nothing, so even if you have recent images, everything would be deleted. Is that...
Forum: DST Technical Support Questions (Public) 08-23-2018, 11:05 AM
Replies: 3
Views: 188
Posted By Cassel
Karen, what page are you trying to load exactly?...

Karen, what page are you trying to load exactly? If it is the New Product section, it requires not only the Designer membership but also the Product Gallery subscription ($10/year).

Did you...
Forum: DST Technical Support Questions (Public) 08-05-2018, 08:09 PM
Replies: 1
Views: 113
Posted By Cassel
You have to ask an admin to do that, otherwise...

You have to ask an admin to do that, otherwise you have to delete one image at the time.
Is that what you want? It is a permanent procedure so there is no way to recover the images once the gallery...
Forum: DST Technical Support Questions (Public) 04-29-2018, 04:22 PM
Replies: 47
Views: 7,510
Posted By Cassel
Chantal, what do you mean about your email? Did...

Chantal, what do you mean about your email? Did you forget it too? Or you are not getting notifications?
Forum: DST Technical Support Questions (Public) 01-09-2018, 06:34 PM
Replies: 3
Views: 137
Posted By Cassel
I'll point this thread to the higher admin.

I'll point this thread to the higher admin.
Forum: DST Technical Support Questions (Public) 01-07-2018, 11:54 AM
Replies: 2
Views: 125
Posted By Cassel
I'll point out someone to this thread.

I'll point out someone to this thread.
Forum: DST Technical Support Questions (Public) 09-11-2017, 07:03 PM
Replies: 217
Views: 32,551
Posted By Cassel
A major issue came up when the server was moved...

A major issue came up when the server was moved combined with hardware problems. It has been months. Many images have not been recovered.
Forum: DST Technical Support Questions (Public) 09-07-2017, 08:25 PM
Replies: 3
Views: 262
Posted By Cassel
Can you copy what you are trying to enter, in...

Can you copy what you are trying to enter, in this thread?
Forum: DST Technical Support Questions (Public) 08-14-2017, 07:01 PM
Replies: 675
Views: 29,143
Posted By Cassel
I'll notify the tech support.

I'll notify the tech support.
Forum: DST Technical Support Questions (Public) 08-14-2017, 07:01 PM
Replies: 675
Views: 29,143
Posted By Cassel
Somehow, the notifications are all wonky. I don't...

Somehow, the notifications are all wonky. I don't get them myself either.
Forum: DST Technical Support Questions (Public) 08-03-2017, 06:18 PM
Replies: 1
Views: 139
Posted By Cassel
Yes there has been major issues with the images...

Yes there has been major issues with the images in the gallery, and the technicians are still working on it (but it has already been several months :( )
Forum: DST Technical Support Questions (Public) 06-21-2017, 04:12 PM
Replies: 13
Views: 519
Posted By Cassel
Thanks for reporting it. The tech person can...

Thanks for reporting it. The tech person can check all those errors together.
Forum: DST Technical Support Questions (Public) 06-20-2017, 01:55 PM
Replies: 1
Views: 169
Posted By Cassel
Apologies for the inconvenience. The limit of 5...

Apologies for the inconvenience. The limit of 5 layouts per day was put in place to give a chance to everyone to have their layouts seen. If one person was allowed to post 15 layouts in a single day,...
Forum: DST Technical Support Questions (Public) 06-18-2017, 06:37 PM
Replies: 13
Views: 519
Posted By Cassel
The tech support is aware of this and they are...

The tech support is aware of this and they are working on it. Sorry for the inconvenience and the delay.
Forum: Site announcements and DST information. 06-17-2017, 05:18 PM
Replies: 668
Views: 40,227
Posted By Cassel
Angelique, this thread is not for support but for...

Angelique, this thread is not for support but for the Designers to sign the agreement. If you need a name change, you need to post the request here:...
Forum: DST Technical Support Questions (Public) 06-12-2017, 01:56 PM
Replies: 13
Views: 519
Posted By Cassel
Let me point the tech people to this thread. The...

Let me point the tech people to this thread. The gallery still has hiccups, although it is getting better now.
Forum: DST Technical Support Questions (Public) 06-02-2017, 09:00 PM
Replies: 217
Views: 32,551
Posted By Cassel
At this point, technicians are working on the...

At this point, technicians are working on the gallery. We already noticed the return of all of the icons in the forum, which is finally making it easier to work on. I have no specific information...
Forum: DST Technical Support Questions (Public) 05-28-2017, 11:49 AM
Replies: 217
Views: 32,551
Posted By Cassel
Right now, it is hard to do anything in the back...

Right now, it is hard to do anything in the back end with the galleries.
Gabrielle, if you post your request in the Account Access, Billing Questions, Help Tickets (Private), it will help use keep...
Forum: DST Technical Support Questions (Public) 05-15-2017, 02:53 PM
Replies: 675
Views: 29,143
Posted By Cassel
Unfortunately, the site is experiencing issues...

Unfortunately, the site is experiencing issues and I have no control over them, and no additional information either. I am sorry. :(
Forum: DST Technical Support Questions (Public) 05-12-2017, 07:27 PM
Replies: 675
Views: 29,143
Posted By Cassel
Yes, there seems to be SOME progress, but there...

Yes, there seems to be SOME progress, but there are still major issues, unfortunately.
Forum: DST Technical Support Questions (Public) 05-06-2017, 07:53 PM
Replies: 1
Views: 196
Posted By Cassel
Yes, we have noticed that bug and it has been...

Yes, we have noticed that bug and it has been reported.
Forum: DST Technical Support Questions (Public) 04-13-2017, 05:47 PM
Replies: 9
Views: 402
Posted By Cassel
Evamarie, i will do my best to bring the...

Evamarie, i will do my best to bring the attention of those who have the links. I don't have them myself, but i'll see what i can do for you.
Forum: DST Technical Support Questions (Public) 04-09-2017, 11:23 AM
Replies: 9
Views: 402
Posted By Cassel
Shayna, if you don't get a response in the...

Shayna, if you don't get a response in the "allowed time", send me a PM and i'll see if there is something i can do in the back end. I cannot be 100% sure, but i can try.
Forum: DST Technical Support Questions (Public) 04-08-2017, 06:43 PM
Replies: 9
Views: 402
Posted By Cassel
Shayna, i 'll bring the attention of someone from...

Shayna, i 'll bring the attention of someone from CG to this thread. Maybe the email you sent was not directed to the correct person.
Forum: Scrap Talk 03-26-2017, 06:05 PM
Replies: 9
Views: 769
Posted By Cassel
Yes, i was told they are still working on it.

Yes, i was told they are still working on it.
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