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Old 09-28-2010, 08:15 AM
rocklobster rocklobster is offline
 
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Thumbs down Do you ever have problems downloading/unzipping digi kits?

I'm wondering if something is wrong with my computer or something. Sometimes when I download kits I try and extract them and I get an error saying that the file is damaged or sometimes corrupt.

My internet is not "regular" DSL like through our land line phone company...I have one of those little Modems that plugs into a USB port through our cell phone provider (unlimited, thank goodnes, LOL)...Is that maybe the problem?

Here is the very weirdest part of the whole problem...It seriously ONLY happens when I buy kits from two sites (so far...crossing fingers)...I've never had the problem when I buy from everywhere else that I have bought from.

Is this normal? Has anyone else had this problem that can shed some light?

For the record..I was using the regular program that came with Windows...then I downloaded WinRar...sill have problems.
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Old 09-28-2010, 08:43 AM
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msbrad msbrad is offline
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Here are a couple of 'sometimes'......
~sometimes, the folder can be corrupt
~sometimes, you need to try firefox instead of internet explorer or chrome
~sometimes, you need to clean your computer (I highly recommend--
ccleaner, and it is free. It cleaned over 31,000M off my computer.)
~sometimes, you need to disable firewall.

Hopefully one of the above 'sometimes' works for you.
Good luck.
m
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Old 09-28-2010, 08:50 AM
rocklobster rocklobster is offline
 
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Oh thank you so much for the recommendations, Michelle!
I will try these!
I have about 50% success rate downloading from the two stores I mentioned...so frustrating

Thanks!
Rachel
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Old 09-28-2010, 09:02 AM
mokathy mokathy is offline
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I use interet explorer for most of my downloads. If I have trouble downloading, I frequently switch to Firefox and am able to download from it. You might try it.
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Old 09-28-2010, 09:06 AM
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Another thing can be that sometimes there can be a little hiccup in the download and there might be a tiny bit that doesn't get downloaded (because of slight disconnect or problem with your internet) and that corrupts the whole file even though it looks like the whole thing downloaded.
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Old 09-28-2010, 09:07 AM
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Here's my list of suggestions for customers who have trouble. Almost always it's related to a bad connection or browser issue.

1. Reboot your computer and try again.

2. Try clearing your browser's cache/authenticated sessions

3. Install a download manager if your downloads are being interrupted

4. Download only one file at a time.

5. Try a different browser. IE is particularly troublesome for some users right now. Firefox and Chrome seem to have better results.

6. Unzipping issues can occur with Mac system files, especially you use the Windows Extraction Wizard. Try installing WinRAR (Mac and PC versions available)
WinRAR archiver, a powerful tool to process RAR and ZIP files
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Old 09-28-2010, 09:21 AM
rocklobster rocklobster is offline
 
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Thanks so much for all of the suggestions!! This is all so helpful...I have been having so many problems lately!
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Old 09-28-2010, 11:34 AM
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Just wanted to update...I am up and running again...thanks for all of the help!

I did ccleaner, cleared my cache & downloaded firefox...things are AMAZINGLY faster!!!! Seriously, so so helpful!

Wendy...tell me more about a download manager.....I'm clueless on that one...do I need one?

Thanks! Rachel
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Old 09-28-2010, 05:40 PM
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A download manager will help with files that get interrupted, or you can schedule downloads to happen overnight when the "lines" are less busy. I'm looking into a recommendation for you.
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Old 09-29-2010, 02:59 AM
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when you use winrar, under the tools section there is an option: repair archive

that sometimes works for me , it's worth a try before you download again.
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